Right at the top is where Hot Water Productions is when it comes to customer care and satisfaction. Their friendly atmosphere greets you as you walk in the door, along with a professional staff and a well laid out display of many different colors and styles of hot tubs. It all rounds out to a pleasant experience my husband and I were very happy to be a part of as we now enjoy relaxing and pain relieving times in our new hot tub. Thank you Joe and staff!
I would like to thank the company and team that came out to service our Hot Tub. While my kids look at it as a cool place for weekend get togethers I look at it as therapy. I have in operable tumors in my ankles and until I got in the Hot Tub this am I did not know what comfort was, I had forgot. The service tech was very informative as was his helper and all my questions were answered and for the first time in my 30 years of adult life I felt good after a service tech left, I did not feel like I was sold things I did not need and he explained why big box store chems were just that…big box strore…sub par. I don’t know many folks with hot tubs but if I EVER hear anyone in this area talk about the need for service I will speeck up and suggest HWP as if I had a steak in the company. BTW this is the first time I have ever took the time to write a good note to a company…the service was THAT good. Thank you.
We were intrigued from the moment we walked in the door. It was a new experience for us, and Joe fulfilled that experience with ease from beginning to end with his likeable, friendly and personable demeanor. Any questions were answered quickly, and easily in the store or by making a quick phone call directly to him. We are looking forward to working with them and their maintenance crew as we travel down this new road with our new hot tub.
Our experience with the staff at Hot Water Productions was nothing short of great. Information was provided instantly and professionally. The tech that did the onsite set-up, Arno, was fabulous a gracious, knowledgeable, and beyond courteous service person. Thank You! Paul, Arno & Carlos.
As a customer since 2001, and purchaser of two Hot Springs spas from the Montrose store over that time, my experience is that the product quality, the sales transactions, the installation and the after-installation support have always been of the highest caliber. I have been extremely satisfied with my customer experience and would give Hot Water Productions my highest recommendation to anyone shopping for a spa.
Hot Water Productions had a great selection and we found the perfect spa within five minutes of being in the showroom. We were given the specifications and delivery signed the paperwork and our new spa showed up a few days later just as we were promised. The whole process was simple, straightforward, and fun!
Paul & Staff at Hot Water Productions
A couple of times in the past few months I have called you to consult on my hot tub – (drainage/refill issues) everyone has been so helpful on the phone. Yesterday I had a cracked drain cap and you were so kind to find a replacement cap, which worked great. I just wanted to thank you for all of the above. You are doing a great job. My next hot tub will come from Hot Water Productions!
“Ordered, got it delivered and set up in no time flat! Our hot tub by the river is our favorite place to relax after working hard all day. Great service, friendly staff. We wouldn’t get our supplies anywhere else.”
“Joan and I want to thank you all for going the distance for us concerning our Sovereign Spa. Your customer service was excellent and we would recommend your store to anyone who is seeking a spa (hot tub). You all were so helpful, knowledgeable and determined to make our situation a positive one. We could not be more pleased with the outcome of our problem and the key role you played in bringing it to a happy conclusion. We recommend your store most highly, and if you ever need a recommendation for future customers please do not hesitate to contact us.”
Again thank you
“I thought I would write a little thank you for being so helpful and knowledgeable about my Sovereign hot tub. I’m very pleased with how it has worked over the past ELEVEN years, it’s amazing. I’m a rancher in Collbran, and believe me, I would recommend a hot tub to anyone that is active and works hard. My wife bought the tub over my objection and I am happy to admit I was wrong. This is one of the best investments I have made. The Sovereign tub has served me well for many years and is still going.”
Thanks again, A fan and happy customer.
From the first day that we went to Hot Water Productions every staff member we have encountered has been courteous, knowledgeable, and very helpful. They always either have what we need or can get it quickly. We never have left without a question answered and it has always been a pleasure doing business with them. When we need a new hot tub there is no doubt Hot Water Productions will be our 1st and only stop.
Just wanted to drop you a note to say thanks for all the hard work you put into helping us get approval for the new hot tub. The hot tub has made a world of difference for Pete and I, we really appreciate your determination and efforts to get it set up so quickly. We have always received great service from Hot Water Productions, and we will continue to refer people we know your way for all their hot tub needs.
I tell everyone who comments that they might buy a spa….to buy from Hot Water Productions. Your level of professionalism is unsurpassed. Thank you for making what could have been a bad situation into a great experience…..thank you!
Folks at Hot Water Productions, I just climbed out of my flawlessly functioning hot tub and while I was enjoying it I thought I ought to acknowledge my gratitude for all your good service over our six year relationship. Working through the vicissitudes of high altitude, distance, rodents and what have you. I particularly appreciated your willingness to work through problems that began while under warranty but only fully surfaced after it expired. I would like to express my appreciation in particular to Joe and especially to T.R. for his tenacity in solving our problems. I hope you will feel free to use me as a reference in the future with regard to your excellent service from planning, purchase, installation and through repair and follow up.
Thank you so much for all the help with our problem!! No more rash!! You and your whole staff have been wonderful and are always willing to help. You have a store you can be very proud of.
Crystal, Thanks so much for the help you extended to us, wanted to let you know how much we appreciated you. We have been gone for one week camping. Outside of that week I have yet to miss one evening in the hot tub. And yes, it has helped my back problems tremendously! As a matter of fact, I have not used any prescription pain tablets after using the hot tub for 3 days…..am I happy, you bet! Thank you once again!
Dealing with Hot Water Productions has been a real pleasure. Bink and the staff were very helpful in all aspects of buying a hot tub and answering all the questions we had with a cheerful and respectful attitude, showing a genuine concern for us and our concerns……Staying local is what we wanted to do, and getting a good deal on a quality hot tub with a real personable staff is what we got with Hot Water Productions.
You gotta’ have air to breathe, water to drink, and food to eat. Maybe even a roof over your head. After that it’s time to think about a hot tub. At the end of a hard day my tub heals me. After a moderate day, I am revived. Any day it’s hard not to love the world while relaxing in my tub……..You sell an excellent product-not cheap, but worth every penny! You have been very professional and personable with me and I am glad to know you.