Reviews

From 27 reviews
Jeffrey Ackerman
Jeffrey Ackerman

The staff at Hot Water Productions are very knowledgeable and professional. Paul took time to explain his products and the differences between his tubs so we could choose wisely.

The installers were friendly and did a good job installing…

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via Google
Tom Schallrtf
Tom Schallrtf

Awesome staff, very knowledgeable, easy transaction, and reliable. What more could you ask?

via Google
Jenny De Frates
Jenny De Frates

This store helps me with the best products and customer service. Even though I didn't purchase my jacuzzi from them, they have what I need when my local hot tub store doesn't help me. Best part of it all is, the cost of their products is …

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via Google
Chris Anderson
Chris Anderson

great people do do business with.

via Facebook
Casey Wareham
Casey Wareham

Thank you Hot Water Productions for the amazing work you did servicing our hot tub. Your tech was so professional and friendly. Couldn’t be happier with the service we received and can’t wait to do business with you in the future. Highly …

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via Facebook
Keri Johnson
Keri Johnson

Its the people that make your experience worth while

via Google
Donna Hudgins
Donna Hudgins

Knowledgeable & friendly

via Google
David Fishering
David Fishering

Paul got us a great deal on a used hot tub! He and his team got everything up and running in no time. He made the time to come to our home and personally go over the system maintenance and water treatment requirements. Hot Water Productions…

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via Google
Tyler Fisher
Tyler Fisher

I work with Kathy on a regular basis, always a pleasure to work with!

via Google
Greg Rudowsky
Greg Rudowsky

when we moved in to our house they came right over and set it up for us, they new the history and brought every thing we needed

via Google
David Romero
David Romero

They always know who I am and what I need products. Got that small town friendly feel in there!

via Google
Karissa Cotten
Karissa Cotten

Good, honest, knowledgeable people. Will definitely call again.

via Facebook
Laurie H
Laurie H

These guys are AWESOME! You will not go wrong ordering from them. Paul our sales rep was so very knowledgeable. He made everything so easy with helping us to determine what would best fit our needs and then delivering and installing without…

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via Google
Stacey W1974
Stacey W1974

Always have what we need.

via Google
Bruce Joss
Bruce Joss

Prompt and efficient. The service technician knew exactly what was needed to repair our tub at the house we recently purchased. He then took the time to fully explain the operation of the tub and its controls and answered my questions…

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via Google
Gregory Goodwin - DOC
Gregory Goodwin - DOC

HWP bent over backwards to get my hot tub delivered while I was on vacation so that I could surprise my wife on our return. The team is super friendly and efficient, and they really care about their customers. When our tub had a leak due …

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via Google
Bryan Cashion
Bryan Cashion

GREAT service! The Hot Water crew went out of their way to get my system running after a power outage apparently fried a circuit board. The weather was below freezing and they felt it critical to get the water heated and circulating as …

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via Google
Russell Linck
Russell Linck

Well stocked store for spa products, friendly staff.

via Google
Miss Cody
Miss Cody

I love my hot tub, Thank you Paul for making everything right.

Response from business owner

Cody

My sincerest apologies for not being able to service the spa any sooner. As I mentioned to you on Friday, we are two weeks out with our service schedule as I have one service technician on leave and another left this week for vacation. I just got back in the office after unloading and putting away 14 spas and 37 covers by myself, so I'm sorry I had not had a chance to call you and let you know when I plan on scheduling the service. I am working in the field all week to pick up the slack, and have you scheduled for service tomorrow afternoon. I will call you in the morning with a more firm time. I greatly appreciate your patience while we do our best to accommodate all of our valued customers.

Respectfully,

Paul Derence

via Google
Chris Brown
Chris Brown

Our experience with Hot Water Productions has been amazing. We couldn't be happier. Not only is our hot tub great, the costumer service has been phenomenal. They've been patient with our many phone calls as we've been learning how to care …

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via Google
Tanner Tipping
Tanner Tipping

Best selection for miles!

via Google
Wayne Burton
Wayne Burton

I am adding another five star rating to this company's review. I have a tub that was given to me 4 years ago. We have had issues with the tub in those 4 years. One day it decided to shut down and I could not get it fired back up. Of course …

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via Google
Anthony Burgos
Anthony Burgos

awesome experienced staff, i have had my Hot Springs tub for 9 years, superb maintenance free and high performance use. Thanks Paul, Joe and staff !!

via Google
Gina C
Gina C

I called Hot Water Productions (Paul and Paula) for a difficult to find pool part; Paul happened to have one in stock and saved dozens of families' vacations! Not only was the service excellent, the entire process was efficiently handled …

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Christine Aslakson
Christine Aslakson

I recently purchased my second hot tub from Hot Water Productions. Not only is their customer service top notch, but the hot tub that I chose is absolutely perfect for my son and me. The therapeutic benefits are really great, but what I …

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via Google
Jake Boyles
Jake Boyles

WOW what a great store. Not only does Hot Water Productions have the most knowledgeable and reliable service staff in the area but the owner even gives out his home phone number on the message machine in case of emergency’s! Now that’s …

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via Google
Chris T
Chris T

When my wife and I moved into our home, we knew nothing about the hot tub. We also didn't know who to call. Everyone we asked said that Hot Water Productions was the best, and they were right!

They took the time to explain everything about…

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via Google